General conditions

Smart Home Smart Living is a subsidiary of

B Jensen Holding BV
CVR no. NL8191.66.832.B01
Konnetlaantje 4,
NL- 1435 HW Rijsenhout ,
The Netherlands

Email address: info@smart-living.es
Phone number : +34 620 178 563

 

Payment

Credit cards and PayPal. If you pay via PayPal, you are not protected by the objection scheme. Read more about the terms on PayPal's website

We do not charge card fees.
 

The amount will only be deducted from your card when the item is shipped

Freight

Orders received before 14.00 CET on weekk days  are shipped the same day
All items are delivered with GLS to the specified address and the delivery time is 2 to 4 days depending on the destination.

 

Right of withdrawal

As a consumer, you have a 30-day right of withdrawal when you shop with us.
The cancellation period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the item in question.

 

The deadline means that you have 30 days from receipt to let us know that you will regret your purchase. You can send an email to info@smart-living.es or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

 

Cancellation of part of the purchase
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

Return
Once you have notified us that you want to cancel your purchase, you have 30 days to send the item back to us in original, undamaged packaging.
You must pay for the shipment to be returned, and you are responsible if damage occurs during transport.
 

No right of withdrawal
These agreements cannot be revoked:

·         Delivery of non-financial services that have been completed, if you have previously agreed that the service will be initiated and that your right of withdrawal is thereby lost,

·         Delivery of goods that are made to your specifications or have a clear personal touch,

·         Agreements on specific urgent design, repair, installation or maintenance work with you that you have expressly requested,

·         Delivery of sealed audio or video recordings or computer software on which you have broken the seal,

·         Delivery of digital content, e.g. computer programs, apps, games, music, movies, etc.,
which are not physically delivered on e.g. CD or DVD, if you have previously accepted that the execution is started and that your right of withdrawal is thereby lost,

The condition of the item when you send it back
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount left. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs for delivery back.

We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.

Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 30 days from the day we has received your message that you want to cancel the agreement.
We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise. We may withhold payment until we have received the item, unless you send us proof of having returned it.

 

The item is sent to:
Smart Living
Calle Almuñecar 2
Res. Playaquebrada, Portal 3, piso 5B
E-29630 Arroyo de la Miel, Benalmadena Costa

We only accept packages that are sent directly to the address.

You can also cancel the purchase by notifying us and handing it in person at the above address by prior arrangement.

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right of complaint for 24 months. If your complaint is justified, it means that you can either have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation.

You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse your shipping costs.

The item is sent to:
Smart Living
Calle Almuñecar 2
Res. Playaquebrada, Esc. 3, floor 5B
E-29630 Arroyo de la Miel, Benalmadena Costa

We only accept packages that are sent directly to the address.
When you return the item, please enclose a detailed description of the problem.
 

Personal data policy

We need the following information when you shop with us:
Name, address, tel. No. and email address. We register and pass on the personal information necessary to be able to deliver the item to you.
We do not pass on your information to third parties.

The personal information is registered with B Jensen Holding BV and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data responsible for https://www.smart-living.es , https://www.casa-domotica.es and https://www.bo-smart.dk is DanDomain A / S. Højvangen 4 8660 Skanderborg, Denmark - CVR. DK-29412006.

You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@smart-living.es.

Right of appeal

If you as a consumer want to complain about your purchase, you must contact the administration at Smart-living.es at adm@smart-living.es. If we do not succeed in finding a solution, you can send a complaint to:

 

Center for Complaint
Resolution Nævnenes HusToldboden 28800 Viborgwww.forbrug.dk

If you are resident in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr

The trading conditions were last updated on 20.04.2022

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)

Download cancellation form (right to and save as PDF)

 

Cookies

The website uses "cookies", which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies can not contain malicious code such as virus.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not work optimally and that there is content that you can not access.

Personal information

In general

Personal information is all kinds of information that to some extent can be attributed to you. When you use our website, we collect and process a number of such information. It happens e.g. by access to content if you sign up for our newsletter, participate in contests or surveys, register as a user or subscriber, otherwise use the Services or make purchases through the Website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you yourself give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or purchasing.

Security

We process your personal data securely and confidentially in accordance with applicable law, including the Personal Data Ordinance and the Data Protection Act.

Your information will only be used for the purpose for which it was collected and will be deleted when that purpose is fulfilled or no longer relevant.

We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or come to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

Purpose

The information is used to identify you as a user and show you the ads that will be most likely to be relevant to you, to register your purchases and payments, as well as to be able to provide the services you have requested, such as. to submit a newsletter. In addition, we use the information to optimize our services and content.

Period of storage

The information is stored for the period permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background of storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of information

Data about your use of the website, which ads you receive and possibly clicks, geographical location, gender and age segment, etc. passed on to third parties to the extent that this information is known. You can see which third parties are involved in the "Cookies" section above. The information is used to target advertising.

In addition, we use a number of third parties for the storage and processing of data. These process information solely on our behalf and may not use it for their own purposes.

Disclosure of personal information such as name and e-mail, etc. will only happen if you give your consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaints

You have the right to be informed of the personal data we process about you in a standard format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: info@smart-living.es. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Danish Data Protection Agency.

If you no longer want us to process your personal data, or for us to restrict the processing of your personal data, you can also send us a request to this effect to the above-mentioned e-mail address.